DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

1. Phone the surgery and explain to the reception that you have an urgent problem

2. Reception can then put you on the Duty Doctor list

3. The Duty Doctor will ring you back within 2 hours

4. The Duty Doctor will decide with you what you need, which could be:

• Advice over the phone

• An appointment at the practice

• A home visit if you are really not well, and cannot leave your home

• A referral to another service